UK National Conference on

The Future of Customer Insight Developments in Retail Banking

Monday 5th July 2004

Conference Programme

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Registration Details

Accommodation & Travel The Edinburgh Business School Organisation & Rationale Sponsors

 

Time

Session

Speaker

8:30am-9:00am

Registration

9:00am-9:15am

Welcome to The Edinburgh Business School

Head of Edinburgh Business School

9:15am-9:30am

Chair’s welcome

Chair

9:30am-10:15am

Keynote: Where will you be when the music stops? Customer Quality: the next generation of Customer Insight

Professor David Hand, Imperial College

10:15am-10:55am

What problem? The Gartner perspective of Customer Insight in the FS Industry

John Radcliffe, Gartner Research

10:55am-11:10am

Coffee Break

11:10am-11:50pm

Developing solutions. The perspective from the Government/Regulatory world

Alistair Orr, Brodies, LLP

11:50pm-12:30pm

Developing solutions. The perspective from the developer world

Andy Sutton, Oracle Corporation

12:30pm-12:45pm

Debate Part 1: What’s more important? People, techniques, technology, or Data depositories?

Panel of morning speakers

12:45pm-12:55pm

Chairman’s round-up

Chair

12:55pm-1:40pm

Lunch

1:40pm-2:10pm

Problems and anecdotes: The problem from the practitioner perspective

David Lanc, Heriot-Watt University

2:10pm-2:50pm

Grasping the problem. The BCG perspective from real world FS businesses

Carlos Trascasa, The Boston Consulting Group

2:50pm-3:30pm

Developing solutions. The perspective from the Analytics Specialist world

Andrew Jennings, Scorex

3:30pm-3:45pm

Tea Break

3:45pm-4:25pm

So how do we put it all together? The strategic planning perspective

Lee Brooke-Pearce, IBM

4:25pm-4:45pm

Debate Part 2: What’s more important? People, techniques, technology, or Data depositories?

Panel from Conference

4:45pm-5:00pm

Chairman’s round-up and final remarks

Chair

Home Overview Speakers

Registration Details

Accommodation & Travel The Edinburgh Business School Organisation & Rationale Sponsors