UK National Conference on

The Future of Customer Insight Developments in Retail Banking

Monday 5th July 2004

Conference Speakers

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Accommodation & Travel The Edinburgh Business School Organisation & Rationale Sponsors






Tony Schofield, Chair for the day, is a Director in the Retail Banking segment of Deloitte's Financial Services practice, specialising in Marketing and Customer solutions for large organisations. He leads the Customer Strategy offering in Deloitte UK and has a background in Strategic Transformation in Financial Institutions. Tony has worked with many of the largest banks across Europe and the Americas, and has programme managed some of the largest engagements in FSI for Deloitte.



Professor David Hand is Head of Statistics at Imperial College London.  He has published twenty books on statistics and related areas, and has developed many novel statistical tools for the retail banking sector.  He was awarded the Thomas L. Saaty Prize for Applied Advances in the Mathematical and Management Sciences in 2001, the Royal Statistical Society’s Guy Medal in 2002, and was elected Fellow of the British Academy in 2003.



John Radcliffe is a Vice President and Research Director in Gartner's Customer Relationship Management (CRM) research team. Based in the U.K., John focuses on a mixture of CRM aspects including technology-enabled marketing issues, such as CRM analytics and relationship marketing, CRM architecture and integration issues and how to approach CRM in a strategic, business driven, manner.

John's extensive experience with Gartner includes database management systems, data warehousing, application integration and CRM, building upon over 25 years of experience in the IT industry. Prior to Gartner, John held a variety of marketing, technical, and systems integration management positions in vendor and user organisations, including seven years at Oracle, where he was U.K. database product marketing manager.


Carlos Trascasa, Vice President,The Boston Consulting Group, is the global leader of BCG´s Retail Banking Practice and leader of BCG's Financial Service area in Spain and Portugal. Carlos' vast experience in leading strategic change in the Financial Services sector includes leading CRM and Customer value management strategies through to implementation across many of Europe's banks, consumer finance houses, insurers and other financial services organisations.

Carlos holds bachelors degrees in Economics and Law from the University of Madrid. He also holds an MBA from Wharton School of Business where he specialized in Finance.


Andy Sutton, Vice President, Financial Services, Oracle Corporation, UK & Ireland, is responsible for driving Oracle Corporation's solution based strategy into the UK Financial Services marketplace (Banking & Insurance) and delivering long-term business value and satisfaction to Oracle's customers.

Andy's innovation focus started in gas turbine design at NASA (US) and Rolls Royce (UK), before moving into the IT industry in 1989, working in technical consultancy and sales at IBM. He joined Oracle in 1995, holding senior UK roles before his appointment as Vice President for Financial Services in February 2002. Andy's personal achievements include playing rugby for England 'B', allowing him to tour all over the world. These days he prefers to be a rugby spectator but is a keen golfer (7 handicap) and still enjoys traveling, mainly in the US and across Europe.

David Lanc of Heriot-Watt University, Co-Chair and speaker, was Development Director of RBS' Cards Business, responsible for all customer-insight led analytics, the systems and technology architecture underpinning analytic activities, and business development of the largest integrated Cards Business in Europe. David Left RBS at the end of 2003 to complete his PhD in business and Information Systems strategy alignment, a critical component in developing cohesive customer insight led business activities.

Prior to RBS, David led the integration and new strategy programme for Scottish Widows after its merger with Lloyds TSB, and was responsible for design of a customer centric financial framework.

Andrew Jennings, Director of Analytics and Consulting, Scorex UK, Experian-Scorex. Andrew is responsible for the development of consumer risk solutions & services utilising Scorex’s software and analytical products. This typically includes the incorporation of data services provided by the three main Credit Bureaux.

Scorex are currently providing solutions aimed at recent legislative issues regarding Basel Accord, Data Protection and “Over indebtedness”. Prior to Scorex, Andrew worked for Lloyds TSB, Equifax and HSBC Group within the Consumer Risk Management and Marketing Analysis areas.


Alistair Orr is a Partner in Brodies' Technology Group, who has considerable experience in advising FS clients on outsourcing, data protection and a variety of IT contracts. This includes advising extensively on regulatory issues arising out of new methods of commercialising customer applications and databases.

Brodies is a progressive, independent commercial legal practice, based in Edinburgh. It provides wide-ranging legal services to many of Scotland's best known corporate and financial institutions as well as to a range of public authorities and private business clients.


Lee Brooke-Pearce is a Managing Consultant within IBM Business Consulting Services. He has specialised in CRM solutions in Financial Services over the last 10 years. After an early career in retail banking, Lee now advises clients on strategy, business case, design and implementation for multi-channel and service solutions, in particular contact centre environments and where the movement and exploitation of data is paramount in managing customers more efficiently and effectively.


Home Overview Conference Programme

Registration Details

Accommodation & Travel The Edinburgh Business School Organisation & Rationale Sponsors